Disclaimers

Royal South Toyota logo
MENU
MENU
  • Home
  • New
        • View all [48]
        • 4Runner
          4Runner [3]
        • Avalon
          Avalon [1]
        • Avalon Hybrid
          Avalon Hybrid [1]
        • Camry
          Camry [4]
        • Camry Hybrid
          Camry Hybrid [1]
        • Corolla
          Corolla [3]
        • Corolla Hatchback
          Corolla Hatchback [1]
        • Highlander
          Highlander [5]
        • Highlander Hybrid
          Highlander Hybrid [5]
        • Prius
          Prius [2]
        • Prius Prime
          Prius Prime [1]
        • RAV4
          RAV4 [5]
        • RAV4 Hybrid
          RAV4 Hybrid [3]
        • Prius
          Prius [2]
        • Prius Prime
          Prius Prime [1]
        • RAV4
          RAV4 [5]
        • RAV4 Hybrid
          RAV4 Hybrid [3]
        • Sienna
          Sienna [2]
        • Tacoma
          Tacoma [2]
        • Tacoma 4WD
          Tacoma 4WD [4]
        • Tundra 4WD
          Tundra 4WD [1]
        • Venza
          Venza [4]
        • Toyota Safety Sense
        • Alternative Fuel Vehicles
        • Learn More About Camry AWD
  • Used
    • View all [144]
    • Cars [59]
    • Trucks [16]
    • SUVs & Crossovers [63]
    • Vans [5]
    • Hybrid & Electric [15]
    Price
    • Under $5,000
    • $5,000 - $10,000
    • $10,000 - $15,000
    • $15,000 - $20,000
    • $20,000 - $25,000
    • Over $25,000
    Features
    • New Arrivals
    • Over 30 MPG
    • Convertible
    • All-wheel drive
    • Moonroof
    • Leather seats
    • Heated seats
    Shopping Tools
    • CarFax One Owner Vehicles
  • Specials
    • Military Rebate Program
    • College Grad Rebate
    • Vehicle Specials
    • Toyota Incentives
    • Toyota Promotions
  • Finance
    • Online Credit Approval
    • Value Your Trade
    • Schedule Test Drive
  • Service
    • Schedule Service
    • Service Specials
    • Shop Tires
    • Oil Change
    • Brake Service and Repair
    • Toyota Service
    • ToyotaCare Plus
    • ToyotaCare
  • Parts
    • Parts Specials
    • Shop Toyota Parts
    • Shop Tires
    • Tire Info
    • Batteries
    • Wiper Blades
    • Toyota Accessories
    • Toyota Parts
  • Research
    • 2021 Toyota 4Runner
    • 2021 Toyota Avalon
    • 2021 Toyota Avalon Hybrid
    • 2021 Toyota C-HR
    • 2021 Toyota Camry
    • 2021 Toyota Camry Hybrid
    • 2021 Toyota Corolla
    • 2021 Toyota Corolla Hybrid
    • 2021 Toyota Highlander
    • 2021 Toyota Land Cruiser
    • 2021 Toyota Prius
    • 2021 Toyota RAV4
    • 2021 Toyota RAV4 Prime
    • 2021 Toyota RAV4 Hybrid
    • 2021 Toyota Sienna
    • 2021 Toyota Sequoia
    • 2021 Toyota Tacoma
    • 2021 Toyota Tundra
    • 2021 Toyota Venza
    • Toyota Showroom
    • Toyota Safety Sense
  • About Us
    • COVID-19
    • Contact Us
    • Keep It Wild
    • Se Habla Español
    • Journal
    • Our Dealership
    • Our Team
    • Testimonials
    • Careers
    • Our Blog
Map 3115 South Walnut St, Bloomington, IN Today 8-7pm (833) 229-7042
Home / Bloomington Indiana Toyota Dealership | Royal South Toyota
Royal South Toyota

January 5, 2018

Best News of the Year

Best News of the Year

I'm starting this online journal for several reasons, but one primary reason is that I really enjoy showing the everyday life of car dealerships. It is a fascinating business, unlike any other work I've been a part of, and I enjoy pulling back the curtain a bit to show what this world is like. While trying not to get carried away with New Year's-type resolutions, thinking about posting every day and spending hours hammering out posts detailing my day to day, but I think trying to post once a week about something happening in Bloomington, something happening at Royal South Toyota, is a good start.

My first post is actually a year in the making! Just after the January 2nd, Toyota Month End Close, we got word that we had climbed atop the Rolling 12 Month "Customer Satisfaction Index". Every customer who buys a new Toyota in the United States gets a survey asking them to rate their experience with their Toyota Dealership. The survey talks about the physical dealership's building, the buying process, the paperwork, how long they waited, how clean the vehicle was, the friendliness of the state, their likelihood of recommending the dealership to others--they even ask about the cleanliness of the bathrooms. Pretty comprehensive.

Over the last 12 Months, Royal South Toyota steadily climbed over a few worth competitors to claim the #1 ranking. We've been hovering around #2 for most of the year. As low as #4, and briefly hit #1 in Sept, but then moved back down. A strong close to the month pushed us over the top! Thinking about this achievement is really emotional. I think about all our staff, all the hours they've put in--and the manner in which they've conducted business. Even when they are tired, or have had a long day, they still bring their A Game for customers, trying to finish up a car deal at 9:30 on a Tuesday night--our staff is still smiling and being helpful. Man, love these guys! So glad to have the staff we do!

And this ranking is for the entire region of Toyota dealerships, about 112 of them, in four different states. This is WILDLY important to my family's dealership, as it shows we're doing business the right way, customers enjoy doing business here, and trust us enough to do business with us again, and to recommend their friends and family. I'm super pumped about this. This is a GREAT WAY to start out the new year. We're going to try our best--to strive for excellence--and keep the crown!

- Andy Long
General Manager

https://www.chicago.buyatoyota.com/en/

Royal South Toyota

3115 South Walnut St, Bloomington, IN 47401
Get Directions

Sales: (833) 229-7042 | Hours
Parts: (866) 609-4926 | Hours
Service: (833) 229-7042 | Hours
Body Shop: (866) 609-4926 | Hours

Quick Links

New Toyota
Used Inventory
Get Approved
Value Your Trade
Schedule Service
Schedule Test Drive

Ask a Question

Next-Generation Engine 6 Custom Dealer Website powered by DealerFire.  Part of the DealerSocket portfolio of advanced automotive technology products.
Copyright © Royal South Toyota     
Privacy  |  Sitemap  |  Accessibility  |  Safety Recalls & Service Campaigns