Royal South Toyota has gotten to this point because we are always willing to change and we welcome the suggestions from our customers. After all, it’s really you that is in charge of how things work around the dealership. If we weren’t so flexible, we wouldn’t last long.
If you have had any dealings with us, it doesn’t matter if you purchased a single spark plug from the parts department or purchased a fleet of cars, we want to know how we can do better.
4.9 out of 5 stars
Can't say enough about Andy, Eric, and the team at Royal South. I wasn't a fan of dealerships until I bought a RAV4 from Andy 3 years ago. It's my favorite car ever, and the service team has been great at each visit. Since then, we've purchased two more vehicles from Royal South, and each time we left with a car that met our needs for a price we were happy with. Highly recommend!
Jeff and the collision center staff at the dealership are fantastic. There have been a few issues that happened out of their control. They made sure to take care of it. This is the second time I have gotten my car fixed. They know I'm a fanatic when it comes to my car. I only ask for perfection and the nail it everytime. If it's not perfect they take care of it. I couldn't be happier with their work. They have an amazing hangout area for the customers...
Great service and nice waiting room.
I had a great experience with the Royal South Toyota service department this week. Early in the week, I called in and the wait time for an oil change & tire rotation was more time than I had that day. Mid-week, I came in and Sam and they guys had me in and out in just UNDER A HALF HOUR. Really appreciated it!
Jerrett was our salesman and was very friendly and helpful. The owner Andy Long came and thanked us for traveling south to buy our car. Very pleasant experience for buying a car.
During this time of social distancing and stay at home orders, we weren't sure how we were going to turn in our leased vehicle and get something else not wanting to put ourselves in danger. Eric and Mike at Royal were so accommodating! They brought the car we wanted to test drive to our home, took our leased vehicle back to Royal and it was all a no contact experience! We feel they went above and beyond! We were able to test drive a car, have it inspected by a mechanic and purchase the vehicle without leaving our house! Call them! They will take care of you!... More
Royal South Toyota responded very quickly to our online inquiry for a pre-owned RAV-4. At the dealership, Andy, Dave and the other staff were very friendly, professional, and willing to answer any questions we had. The purchase process was very clear and efficient. We love our new car-thanks Royal South!
Ed Morgan took great care of us!! This is our third purchase will Royal South and we’ll be back! Outstanding business and excellent customer service!!
The collision center was great! They fixed my Audi for me quickly and perfectly. Denny was wonderful and the level of customer service is top notch. They did not rip me off and the pricing was perfect for my budget. I would highly recommend the body shop for any of your needs. Everyone was wonderful and my car is better than it was before! 10/10 !
Andy and his team (Ray/Ryan/Jack) at Royal South are first class. When my 38-week pregnant wife got hit in a car accident, his team was all over it with white glove service to ensure we got a new minivan in time for the baby's delivery. Highly responsive on phone and text - answered every question. Drove the van to/from Indy/Bloomington multiple times. Best in the biz with a nice human touch behind everything they do. Highly recommend.