Very Satisfied Customers, Bloomington, IN
07 Jun 2018
Glowing report about my recent sales experience at Royal South Toyota: Andy Long alerted me to the value of my 2007 4Runner Limited, and invited me to seek an assessment of its trade-in value. He was not on duty when I sought an appraisal, but Josh Bings arranged that and showed me the 2018 4Runner ...Limited and TRD. I liked the TRD, and Brian Fiegle invited me to drive it for a day, and to show it to my spouse (and potential co-driver). Then Dave Dove walked me calmly and carefully through the process of purchasing the 2018 Toyota 4Runner TRD, and Scott Lee helped me with the final financial paperwork. From my point of view, this was a great team effort. All of the Royal South personnel were focused on my satisfaction. None claimed credit for themselves; each acknowledged the contributions of the others to the process. As a result this was a very pleasant experience – and as much as I enjoyed my 2007 4Runner Limited, I’m ECSTATIC about my 2018 4Runner TRD!! I should add that I was especially grateful to have such a good experience on a very tight timetable, which was dictated by travel plans. I appeared for an estimate on my 2007 4Runner Limited on a Thursday afternoon, and by Saturday noon I was the proud owner of a 2018 4Runner TRD. Dave Dove was instrumental in concluding the official business in a very timely manner, after Scott Lee laid the groundwork for favorable financing. I should say, too, that Andy was not part of the negotiations, but he was instrumental in bringing me to the table. I had just had my 2007 4Runner serviced when he alerted me to the potential trade-in value of my vehicle, and the applicability of up to $500 of its recent repairs toward the price of a new vehicle. We corresponded, and I was impressed by his outreach. Andy was not on duty when I appeared for an appraisal of my vehicle, but Josh very capably filled in, all the while acknowledging Andy's initiative. He showed me the new Limited, which I found more luxurious than utilitarian, and then let me test drive the TRD. It really impressed me as a sport UTILITY vehicle, which is what I wanted. Brian then generously suggested that I take the vehicle overnight to share it with my spouse, another potential driver. My spouse and I drove it together. She was impressed, and saw how enthused I was -- the sale was made, and everyone at Royal South then made it happen on our timetable. I have purchased three other vehicles here in Bloomington during our 38 years of residence, and this was by far the least stressful and most enjoyable experience I've had.
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