Royal South Toyota has gotten to this point because we are always willing to change and we welcome the suggestions from our customers. After all, it’s really you that is in charge of how things work around the dealership. If we weren’t so flexible, we wouldn’t last long.
If you have had any dealings with us, it doesn’t matter if you purchased a single spark plug from the parts department or purchased a fleet of cars, we want to know how we can do better.
5 out of 5 stars
Can't say enough about Andy, Eric, and the team at Royal South. I wasn't a fan of dealerships until I bought a RAV4 from Andy 3 years ago. It's my favorite car ever, and the service team has been great at each visit. Since then, we've purchased two more vehicles from Royal South, and each time we left with a car that met our needs for a price we were happy with. Highly recommend!
Jeff and the collision center staff at the dealership are fantastic. There have been a few issues that happened out of their control. They made sure to take care of it. This is the second time I have gotten my car fixed. They know I'm a fanatic when it comes to my car. I only ask for perfection and the nail it everytime. If it's not perfect they take care of it. I couldn't be happier with their work. They have an amazing hangout area for the customers...
Great service and nice waiting room.
Jerrett was our salesman and was very friendly and helpful. The owner Andy Long came and thanked us for traveling south to buy our car. Very pleasant experience for buying a car.
During this time of social distancing and stay at home orders, we weren't sure how we were going to turn in our leased vehicle and get something else not wanting to put ourselves in danger. Eric and Mike at Royal were so accommodating! They brought the car we wanted to test drive to our home, took our leased vehicle back to Royal and it was all a no contact experience! We feel they went above and beyond! We were able to test drive a car, have it inspected by a mechanic and purchase the vehicle without leaving our house! Call them! They will take care of you!... More
Ed Morgan took great care of us!! This is our third purchase will Royal South and we’ll be back! Outstanding business and excellent customer service!!
The collision center was great! They fixed my Audi for me quickly and perfectly. Denny was wonderful and the level of customer service is top notch. They did not rip me off and the pricing was perfect for my budget. I would highly recommend the body shop for any of your needs. Everyone was wonderful and my car is better than it was before! 10/10 !
I have met with sales, parts, repairs, and management and all of them are great! We got a RAV4 Hybrid and love it.
All aspects of service and employees excellent. Five stars!!! Received estimate and updates. Shuttle driver was very nice, and called to notify of his arrival at my pick-up spot. DDM.
As this was my first visit to Royal South, I was impressed by the efficiency of the Service Writer and ease of drop off. I've owned my car nearly a decade and, although it isn't particularly high milage for it's age, I do anticipate an occasional up-charge for problems that aren't immediately apparent. However, I got in quickly, was evaluated quickly, informed of suggested replacements of filters and rubber, and was out in about an hour. One comment, I could do without the day-time TV programs in the customer lounge. Aside from that it was a good experience and, lucky, with in walking distance of my house. I'll be back.... More