Disclaimers
Customer Reviews
To me it seems that buying a car new or used is more challenging than it used to be. There are many things to consider, and I weigh many factors. A good friend of mine was a car salesman at one time. His boss told him that I wasn't SOLD a car-I BOUGHT it, meaning I was a hard sell. I'm also a pessimist. Point being that despite my nature,I have successfully purchased 3 times as many vehicles from the Royal group as anyone else. Even when I could have been considered "unreasonable" in negotiating, I was always treated with courtesy and respect. I think that represents integrity of dealership. I have actually had sales managers from other dealerships raise their voices to me and used "strong arm" tactics to get me to buy. I think it would be wise to check with Royal before making a final decision.... More
I recently purchased a used Toyota RAV4 from Royal South Toyota after going to a number of other dealerships in my immediate area, and the experience was beyond excellent. They made sure to be upfront and honest with me from the beginning, sending a video detailing the imperfections of the car, as it was an older model, before I made the 2 hour drive to them. When we got there, they had everything ready and expedited the process for us, even stayed late to clean the SUV so I could drive it home... More
I recently had some damage repaired by the Royal South Collision Center staff. They did an exceptional job and went above and beyond for me while my car was in the shop. Every conversation was polite and informative and my car looks great! I worked mostly with Jeff who kept me completely in the loop and even managed to get my car in for a much needed service which couldn't be accomplished in ordinary conditions since I have a mobility carrier attached to the back. While it was in the shop the ca... More
Everyone was so helpful! They got me exactly what I wanted and no one made me feel pressured to buy something extra or spend more than I wanted to. I would really recommend them even if you aren't in Bloomington, totally worth a drive.
I contacted the dealership about a vehicle that I liked and was doing a test drive in a couple hours and was driving that truck off the lot 2 hours later. I worked with sales representative Tim Dwyer who was willing to accommodate the tight schedule I was on and was a pleasure to work with. There were questions and requests I had in the days following my purchase and he was quick to respond an willing to work with me. Overall a very good experience at this dealership.